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HP Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about HP Standard Contractual Services?

A) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of hardware sale.
B) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
C) HP standard Contractual Services can provide special customer delivery requirements, such as project management.
D) The HP Standard Contractual Services are annual services for multiple products on one agreement.

2. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh, and Apple?

A) Better security services
B) Wider offering
C) Wider geographical coverage
D) Lower prices

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Deployment Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Custom Contractual Services

4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service?

A) Any time during the hardware lifecycle
B) At the time of the HW purchase
C) Upon expiration of a service engagement
D) Prior to the HW purchase

5. An existing customer is supported with an HP Care Pack Service engagement.
When attempting to renew the engagement with the customer, which provision would require HP Contractual Services?

A) The entire cost pre-paid
B) A warranty purchased at the time of the product purchase
C) Multiple products, at various service levels, all under one agreement
D) One service level with risk mitigation

Solutions: