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HP Selling HP PPS ServiceOne Services Sample Questions:

1. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is true about pricing for HP Contractual Services?

A) Prices can be found in HP Care Pack Central.
B) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract specialist distributor to contact.
C) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
D) The ServiceOne reseller can settle pricing conditions directly with the customer.

2. When is the best time to offer HP Contractual Services?

A) At the time of the new hardware purchase
B) Anytime during the hardware lifecycle
C) 10 days after the expiration of the HP base warranty
D) Upon renewal of the existing services agreement

3. When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service?

A) Any time during the hardware lifecycle
B) At the time of the HW purchase
C) Upon expiration of a service engagement
D) Prior to the HW purchase

4. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)

A) Trusted vendor
B) Protection
C) Cost savings
D) Simplification
E) Security

5. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the total addressable market is an HP PPS Services opportunity?

A) 18%
B) 32%
C) 58%
D) 92%

Solutions: