Selling HP PPS ServiceOne Services (HP2-H33) Free Practice Test

Question 1

What is included in the defective media retention service?

A. It allows the customer to retain the defective drives that are repaired.

B. It allows the HP technician to use refurbished parts to complete a repair.

C. It allows the HP technician to come onsite and replace the non-functioning device with a new one.

D. It allows the HP technician repairing the device to keep the defective part.

Correct Answer: A

Question 2

Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service?

A. Printer Installation

B. Defective Media Retention

C. Accidental Damage Protection

D. Asset Tagging

Correct Answer: B

Question 3

For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?

A. One day after the HP base warranty expires

B. One day after expiration of the HP Care Pack Service

C. The HP Care Pack Services registration date

D. The date of the hardware purchase

Correct Answer: B

Question 4

Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A. Business downtime due to equipment failure

B. Downtime during international business travel

C. Reducing the percentage of devices lost in transit

D. Saving up to 44% of the time to configure devices

E. Ensuring a recovery time of 134 minutes

F. Confidential data exposure due to equipment theft

Correct Answer: A,C,F

Question 5

Which service offers faulty hardware repair at a designated HP repair center?

A. Travel repair

B. Onsite repair

C. Offsite repair

D. Designated repair center exchange

Correct Answer: C

Question 6

Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP hardware?

A. HP Standard Contractual Services

B. HP Care Pack Services

C. HP Custom Contractual Services

D. HP Priority Services

Correct Answer: B

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