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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. How can a user differentiate between a Contact's Account and Primary Affiliation under the Household Account model?

A) A Contact's Account is where they live, a Contact's Primary Affiliation is where they work.
B) A Contact's Account is where they work, a Contact's Primary Affiliation is where they live.
C) A Contact's Account is the same as a "bucket" where all Contacts are associated, a Contact's Primary Affiliation is the Contact's Household.
D) A Contact's Account is the same as the Contact record, a Contact's Primary Affiliation is the Contact's Household.

2. Which resource should the consultant recommend to a non-profit organization to suggest new features in NPSP?

A) Trailblazer Community
B) Salesforce Help
C) Salesforce AppExchange
D) Power of Us Hub

3. A nonprofit client wants to connect directly to other nonprofits using Salesforce who have a very similar business use case.
Which resource is designed for this purpose?

A) AppExchange
B) Trailblazer Community User Group
C) Power of Us Hub Solution Exchange
D) Salesforce.org website

4. A nonprofit organization has been informed of a deceased donor and wants to ensure that the donor no longer appears on any mailing lists. Which action should the nonprofit organization take on the donor's contact record?

A) Delete the Contact record
B) Select the Do Not Email, Do Not Contact, and Email Opt Out fields
C) Delete the values in the phone and email fields
D) Select the Deceased field

5. A nonprofit provides after-school programs to historically underserved youth. The nonprofit wants to track each program and the status of youth enrolled in the program.
Which set of objects within the Program Management Module should a consultant use to track the programs and enrollments?

A) Programs and Program Engagements
B) Programs and Attendance
C) Programs and Contacts
D) Program Engagements and Program Cohorts

Solutions: