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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.
According to best practice, what data source should be used?

A) Streaming API
B) REST
C) DataRaptor Extract
D) Integration Procedure

2. A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers

A) Use a flyout action to display additional information
B) Use a condition to hide data unless specific criteria are met
C) Use a table or chart to display data
D) Put specific fields in a collapsible block

3. A business has a requirement to display an account and all of the associated contacts on a page. The number of contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements?
Choose 2 answers

A) Repeat Block
B) Flyouts
C) Data table
D) States

4. A pop-up window will display additional information about the campaign, such as details about the members.
A button must initiate a guided process to add new leads to the campaign.
Which two FlexCard features should the consultant recommend to meet these requirements?
Choose 2 answers

A) Interaction Launcher
B) OmniScript Action
C) Block Element
D) Flyout Action
E) Data Table

5. A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers

A) Use flyouts
B) Customize the styling
C) Enable the Responsive property
D) Use card states

Solutions: