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Salesforce Certified Education Cloud Consultant Sample Questions:

1. Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).
Which objects should the consultant use?

A) Case Comment
B) Case
C) Attribute

2. A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.
What should a consultant recommend to meet this requirement?

A) Einstein Bots
B) Interaction Studio
C) Pardot Engagement Studio
D) Experience Cloud

3. A consultant for university has built customizations in a sandbox environment that is a different version from the production org.
What should the consultant do first to avoid any issues?

A) Deploy the customizations into the production org via change sets.
B) Manually update the production org by installing the release update from Github.
C) Submit a case to Salesforce Support to update the production org.
D) Package the customizations, refresh the sandbox and reinstall the customization.

4. A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?

A) Education Cloud and Slack
B) Service Cloud and Digital Engagement
C) Education Cloud and Marketing Cloud

5. The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?

A) Einstein Bots
B) Activity timeline
C) Salesforce Maps

Solutions: