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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Web Service Library
B) Inventory
C) Incidents
D) Problems
E) Purchase Orders
F) Solutions

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) At least three
B) One is enough
C) At least two
D) At least five

3. A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A) Relationships
B) Links
C) Hierarchies
D) Dependencies

4. How can workflow-driven change processes reduce costs?

A) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
B) Because the same custom workflow-driven change processes can be reused by multiple customers.
C) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D) By interfacing with multiple technology APIs to implement unattended changes.

5. What are three types of changes in the Changes application? (Choose three.)

A) Planned Change
B) Emergency Change
C) Critical Change
D) Normal Change
E) Scheduled Change
F) Standard Change

Solutions: