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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) IBM Tivoli Directory Integrator
B) Migration Manager
C) IBM Tivoli Integration Director
D) Integration Framework

2. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) A separate TADDM server for each DMZ with one central database
B) A separate TADDM server for each DMZ
C) An anchor server and gateway server in each DMZ
D) An anchor server in each DMZ

3. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
B) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
C) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
D) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT

4. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be no more then 50 concurrent users, and time to value is critical for the project.
C) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

5. What has to be considered in the service design stage according to ITIL?

A) the design of Service Level Agreements
B) the design of functions and applications
C) the design of measurement systems, methods, and metrics
D) the design of the service catalog

Solutions: