Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 (000-591) Free Practice Test

Question 1

A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A. IBM Tivoli Application Dependency Discovery Manager

B. IBM Tivoli Asset Discovery for Distributed

C. IBM Tivoli Monitoring

D. IBM Tivoli Business Service Manager

Correct Answer: A

Question 2

A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A. The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.

B. The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk

C. The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.

D. The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.

Correct Answer: D

Question 3

Which statement is true about Key Performance Indicators (KPIs)?

A. KPIs are defined according to the IT customer requirements.

B. KPIs always have to be adjusted to match the customer's actual status.

C. KPIs must be specific, measurable, achievable, realistic, and timely (SMART).

D. KPIs should always be measured by percentage.

Correct Answer: C

Question 4

A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A. install IBM DB2 on a PowerHA (formerly HACMP) cluster

B. double the number of IBM WebSphere and IBM DB2 nodes

C. switch the OS platform from AIX to Linux

D. install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster

Correct Answer: A

Question 5

Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A. It identifies the most important key business units using the IT asset and service management solution.

B. It provides an overview of the key business units which helps identify the unit managers to interview.

C. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

D. It identifies the key business units and teams supporting IT asset and service management processes.

Correct Answer: B

Question 6

Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A. IBM Support Web page

B. IBM DeveloperWorks wikis

C. Tivoli User Group Web page

D. Tivoli Field Guides

E. IBM Tivoli Forums

Correct Answer: A,B

Question 7

Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A. License Management

B. Service Catalog

C. Request Fulfillment

D. Incident Management

E. Release Management

F. Change Management

Correct Answer: C,D,F

Question 8

A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A. At least three

B. One is enough

C. At least two

D. At least five

Correct Answer: B

Question 9

A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A. Compliance management

B. Incident management

C. Lifecycle management

D. Event management

Correct Answer: D

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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 (000-591) Free Practice Test