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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT staff certifications
B) types of security protocols in use
C) IT processes in use
D) quantity of people involved in the service management processes

2. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
B) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
C) Quick identification of distributed hardware and software inventory
D) Monitoring as needed for selected asset inventory and system management tools

3. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs are defined according to the IT customer requirements.
B) KPIs always have to be adjusted to match the customer's actual status.
C) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
D) KPIs should always be measured by percentage.

4. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) A separate TADDM server for each DMZ with one central database
B) A separate TADDM server for each DMZ
C) An anchor server and gateway server in each DMZ
D) An anchor server in each DMZ

5. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Compliance management
B) Incident management
C) Lifecycle management
D) Event management

Solutions: