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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are three types of changes in the Changes application? (Choose three.)

A) Planned Change
B) Emergency Change
C) Critical Change
D) Normal Change
E) Scheduled Change
F) Standard Change

2. A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?

A) IBM Tivoli License Compliance Manager
B) IBM Tivoli Provisioning Manager
C) IBM Tivoli Application Dependency and Discovery Manager
D) IBM Tivoli Usage and Accounting Manager

3. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Client browser settings
B) Application logs
C) System performance console
D) Advanced workload designer

4. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Request Fulfillment
C) Incident Management
D) Change Management

5. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?

A) A proactive service level agreement modeling and enforcement solution.
B) An integrated accounting and procurement solution.
C) An automated, self-service catalog for requesting end-to-end service provisioning.
D) A comprehensive IT asset and service management solution.

Solutions: