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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) IBM Tivoli Directory Integrator
B) Migration Manager
C) IBM Tivoli Integration Director
D) Integration Framework

2. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?

A) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.
B) TPM can automate best practices for common data center activities in support of change and release management processes.
C) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
D) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.

3. What information should be available in a high level requirements document?

A) A statement of the scope, objectives, and participants in a project.
B) The customer's wants and needs for a product or solution.
C) The customer's vision for the solution design.
D) The requirements for one or more new features for an existing product.

4. How can an incident management process provide value to the business?

A) to help control infrastructure cost when adding new technology
B) to reduce the impact of service outages
C) to align people and processes for the delivery of service
D) to enable users to resolve problems

5. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create one organization and different sites for the departments
B) Create an instance of IBM SmartCloud Control Desk for each department
C) Create an organization for each department
D) Create only one organization and one site for both departments

Solutions: