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WGU Information Technology Management QGC1 Sample Questions:

1. How can a unified communications system meet the communication goals of most organizations?

A) Manages customer expectations
B) Generates innovative solutions
C) Reduces latency between parties
D) Makes employees more comfortable

2. What are the other elements in the triple constraint along with cost?

A) Risk and integration
B) Quality and resources
C) Scope and time
D) Procurement and compliance

3. Which process includes assessing and prioritizing threats to reduce the potential impact on an organization?

A) Risk management
B) Penetration testing
C) Threat modeling
D) Cyber hygiene

4. What happens during the implementation phase of the systems development life cycle (SDLC)?

A) Software or information systems are placed into production to allow users to perform business operations.
B) Software and information systems are physically constructed using programming languages.
C) Corrections, additions, and upgrades are performed to ensure the system continually meets business goals.
D) Project pieces are brought together, interoperability is checked, and functionality is verified.

5. An inventory manager is using a company's customer relationship management (CRM) system to determine how much inventory to pre-order for an upcoming sales promotion.
Which phase of CRM does this describe?

A) Defining
B) Predicting
C) Analyzing
D) Reporting

Solutions: