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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. A team leader is having a difficult time implementing the company's new scheduling policy, which does not take into account seniority. The team is aware of the problem and has discussed options to deal with it, but no definitive solutions have been determined.
Which stage in the change process is the team experiencing?
Choose 1 answer

A) Action
B) Precontemplation
C) Preparation
D) Contemplation

2. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Customer relationship management
B) ISO 9000
C) Reengineering
D) Six Sigma

3. An employee of a company is working to start a separate division. This project is out of the employee's normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
Which intrapreneurship activity describes this project?
Choose 1 answer

A) Bootlegging
B) Motivation to excel
C) Skunkworks
D) Opportunity obsession

4. What is the purpose of the Six Sigma Quality approach? Choose 1 answer

A) To promote the six most common leadership objectives
B) To break down communication barriers
C) To improve employee education processes
D) To analyze the causes of product defects

5. Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions? Choose 1 answer

A) Criteria for Growth
B) Change Control
C) Total Control Management
D) Total Quality Management

Solutions: