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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Physically isolate the group
B) Make the group larger
C) Establish more rigid roles for group members
D) Decrease the difficulty of becoming a group member

2. What is a purpose of employee performance evaluations?
Choose 1 answer

A) To provide feedback and determine reward allocations
B) To serve as a screening device for selecting new employees
C) To determine who is best tuned to organizational politics
D) To measure the physiological symptoms of organizational dysfunctionality

3. A team is struggling to resolve procedural issues that govern their performance.
What should the team leader do to resolve the problem?
Select one.

A) Change team membership
B) Take a hands-off attitude
C) Use conflict resolution methods
D) Impose a solution

4. Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?
Select one.

A) Cross-functional team
B) Semi-virtual team
C) Problem-solving team
D) Self-managed work team

5. Which method should be used to maximize team member participation in global meetings?
Select one.

A) Change of global meeting membership frequently to maintain interest in meetings
B) Parallel voice messaging contacts to tie members together
C) Electronic technology to tie team members together during meetings
D) A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members

Solutions: