WGU Information Technology Management QGC1 (Information-Technology-Management) Free Practice Test

Question 1

Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?

A. Interaction history management

B. Workflow automation

C. Channel preference management

D. Response queue analytics

Correct Answer: B

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Question 2

Where is data stored when using a USB flash drive?

A. Computer hardware

B. Shared network location

C. Browser cache

D. Local solid-state memory

Correct Answer: D

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Question 3

A company wants to better manage and personalize interactions with its clients across phone, email, and chat platforms.
Which software type would support this goal?

A. Organizational knowledge base software

B. Customer relationship management software

C. Customer satisfaction tracking platform software

D. Enterprise workflow management system software

Correct Answer: B

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Question 4

Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?

A. Forecasting retail demand patterns

B. Organizing production schedules

C. Managing team training certifications

D. Tracking customer order delivery satisfaction

Correct Answer: B

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Question 5

What is a method for confirming users' identities?

A. Authorization

B. Authentication

C. Information secrecy

D. Public key encryption

Correct Answer: B

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Question 6

What are the other elements in the triple constraint along with cost?

A. Risk and integration

B. Quality and resources

C. Scope and time

D. Procurement and compliance

Correct Answer: C

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Question 7

Which behavior supports ethical IT use in the workplace?

A. Monitoring employee activity prior to explaining policies

B. Providing clear guidelines on technology use

C. Giving open access to company data for collaboration

D. Allowing personal devices without security controls

Correct Answer: B

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Question 8

Which type of cybersecurity threat spreads across networks without needing to attach itself to a program or file?

A. Ransomware

B. Virus

C. Trojan horse

D. Worm

Correct Answer: D

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Question 9

A logistics company wants to reduce fuel costs and improve route efficiency.
Which type of software would support this goal?

A. Procurement management software

B. Warehouse management software

C. Supply chain management software

D. Demand forecasting software

Correct Answer: C

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Question 10

Which process includes assessing and prioritizing threats to reduce the potential impact on an organization?

A. Risk management

B. Penetration testing

C. Threat modeling

D. Cyber hygiene

Correct Answer: A

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Question 11

Why is user consent important in data collection?

A. It allows flexible data use without safeguards.

B. It authorizes indefinite use without further review.

C. It replaces the need for user privacy policies.

D. It confirms that users agree to specific data use.

Correct Answer: D

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Question 12

Which process supports effective online transaction processing (OLTP) systems?

A. Strategic budgetary planning

B. Batch file transfers

C. Real-time data processing

D. Manual data entry

Correct Answer: C

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Question 13

Which minor component holds non-volatile memory?

A. Read-only memory (ROM)

B. Arithmetic-logic unit (ALU)

C. Random-access memory (RAM)

D. Solid-state drive (SSD)

Correct Answer: A

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WGU Information Technology Management QGC1 (Information-Technology-Management) Free Practice Test