Salesforce Certified Omnistudio Consultant (Plat-Con-201) Free Practice Test

Question 1

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers

A. DataRaptor Load

B. OmniScript

C. FlexCard

D. DataRaptor Turbo Extract

E. Integration Procedure

Correct Answer: A,D,E

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Question 2

What business problem does DataRaptor solve?

A. It allows developers to create complex API queries declaratively.

B. It combines multiple steps and processes into a single server call.

C. It guides humans through a complex business process.

D. lt removes the need to code data mappings for data transformations.

Correct Answer: D

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Question 3

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Scheduleinstallation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

A. Custom Style

B. Flyout

C. OmniStudio Action

D. States

Correct Answer: C,D

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Question 4

A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?

A. Select, TypeAhead, and Number

B. Radio, TypeAhead, and Telephone

C. Multi-Select. Address, and Telephone

D. Checkbox, Geolocation, and Number

Correct Answer: B

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Question 5

Which two OmniScript components should the consultant recommend using to meet this validation requirement?
Choose 2 answers

A. Messaging

B. Calculation

C. Formula

D. Alert

Correct Answer: B,C

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Question 6

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A. Allows multiple versions that will execute based on when the request is made

B. Allows text concatenation using algebraic operators

C. Allows AI integration to calculate next best offer using policy attributes

D. Allows aggregate functions

Correct Answer: A

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Question 7

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.
How many different data sources can be configured using FlexCards in this scenario?

A. 6

B. 5

C. 1

D. 2

Correct Answer: C

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Question 8

A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A. Salesforce Knowledge

B. Salesforce Lightning

C. Omniscript Designer

D. Salesforce Classic

Correct Answer: A

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Question 9

A consultant is working on a project that requires the use of Omnistudio tools to automate complex business processes. The consultant is considering using Decision Matrices and Expression Sets.
What is the primary benefit of using Decision Matrices and Expression Sets in Omnistudio?

A. They allow for the creation of custom fields.

B. They allow for calculations on matrix lookups and variables.

C. They enable the creation of custom code.

D. They facilitate the creation of custom objects.

Correct Answer: B

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Question 10

What is the purpose of Step elements in OmniScript?

A. Organizes the script into one or more pages

B. Enables the use of repeatable blocks

C. Allows the user to input data

D. Groups elements that extract data

Correct Answer: A

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Salesforce Certified Omnistudio Consultant (Plat-Con-201) Free Practice Test