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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Change management
B) Service level management
C) Incident management
D) Service asset and configuration management

2. Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

A) The service level management
B) The IT service continuity management
C) The service catalogue management
D) The supplier management

3. Which one of the following is the BEST definition of the term service management?

A) A set of specialized organizational capabilities for providing value to customers in the form of services
B) The management of functions within an organization to perform certain activities
C) A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
D) Units of organizations with roles to perform certain activities

4. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) IT operations management
B) Capacity management
C) Service level management
D) Incident management

5. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To design and build processes which will meet business needs
B) To decide how IT will engage with suppliers during the service lifecycle
C) To deliver and manage IT services at agreed levels to business users and customers
D) To proactively prevent all outages to IT services

Solutions: