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EXIN ITIL 4 Foundation Sample Questions:

1. Which does the ITIL service value system discourage?

A) Organizational agility
B) Coordinated authorities and responsibilities
C) Interfaces among practices
D) Organizational silos

2. Which is an input to the service value system?

A) A need from consumers for new or changed services.
B) The system of directing and controlling an organization
C) Recommendations to help an organization in all aspects of its work
D) A model to help meet stakeholders' expectations

3. A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A) Incident management
B) Service request management
C) Change enablement
D) Problem management

4. What is the purpose of the 'monitoring and event management' practice?

A) To restore normal service operation as quickly as possible
B) To manage workarounds and known errors
C) To systematically observe services and service components
D) To capture demand for incident resolution and service requests

5. Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A) Reports
B) Assumptions
C) Source data
D) Risk management techniques

Solutions: