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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about outputs is CORRECT?

A) They contribute to the achievement of outcomes
B) They consist of several outcomes
C) They describe how the service performs
D) They capture customer demand for services

2. Which statement about value streams is CORRECT?

A) Each value stream must include all 34 ITIL practices
B) Each value stream must include all six value chain activities
C) Each value stream must include suppliers or partners
D) Each value stream must be designed for a specific scenario

3. Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A) Understanding the customer's perception of value
B) Standardization of practices and services
C) The ability to discover and respond to failure earlier
D) Understanding the current state and identifying what can be reused

4. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) Deployment management
B) Monitoring and event management
C) IT asset management
D) Continual improvement

5. Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A) revised processes
B) existing information
C) additional measurements
D) new methods

Solutions: