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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following BEST describes a problem?

A) The cause of one or more incidents
B) An issue reported by a user
C) A serious incident which has a critical impact to the business
D) The cause of two or more incidents

2. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Change management
B) Service level management
C) Incident management
D) Service asset and configuration management

3. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A) 1 only
B) 2 only
C) All of the above
D) 3 only

4. What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A) The change advisory board
B) The change authorization board
C) The change manager
D) The change implementer

5. Which of the following CANNOT be provided by a tool?

A) Information
B) Knowledge
C) Wisdom
D) Data

Solutions: