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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Desktop Profile
B) Site
C) Desktop Layout
D) Skill Profile

2. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Reload Flow Designer to refresh the configuration.
B) Create a connector in Control Hub for Webex AI agent.
C) Use Virtual Agent V2 node.
D) Type the name of Webex AI agent in Virtual Agent field, save, and publish.

3. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) SRST failover mode
B) QoS DSCP rewriting
C) Local survivability gateway
D) Regional media storage policies

4. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
B) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
C) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
D) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

5. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjds:admin_org_write
B) cjp:user
C) cjds:admin_org_read
D) cjp:config_read

Solutions: