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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 30 requests per second
B) 1800 requests per minute
C) 300 requests per second
D) 1000 requests per minute
E) 300 requests per minute

2. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) TLS and SRTP
B) HTTPS and FTP
C) TCP and UDP
D) SIP and RTP

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Export Logs
B) Reports
C) Templates
D) Debug Console
E) Watchtower

4. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Panel
B) Headless
C) Persistent
D) Navigation

5. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Desktop Profile
B) Site
C) Desktop Layout
D) Skill Profile

Solutions: