Implementing Cisco Collaboration Cloud Customer Experience (300-830) Free Practice Test

Question 1

An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A. SAML single sign-on

B. CAPF enrollment

C. SNMPv3

D. TFTP authentication

Correct Answer: A

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Question 2

A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A. Custom Connectors to Conversation Intelligence platforms

B. Webex Workforce Optimization (WFO)

C. Webex Connect Platform

D. Calabrio ONE solution

E. Quality Management license

Correct Answer: B,E

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Question 3

Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

Correct Answer:

Question 4

An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A. PTR

B. TXT

C. SRV

D. MX

Correct Answer: C

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Question 5

Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.

Correct Answer:

Question 6

A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A. Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.

B. Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.

C. This requirement cannot be implemented using any configuration and would need them to order new PSTN services.

D. Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

Correct Answer: D

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Question 7

Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A. cjds:admin_org_write

B. cjp:user

C. cjds:admin_org_read

D. cjp:config_read

Correct Answer: A

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Question 8

Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

Correct Answer:

Question 9

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.

B. Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.

C. Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.

D. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.

Correct Answer: A

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Cisco Implementing Cisco Collaboration Cloud Customer Experience (300-830) Free Practice Test