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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What additional functionality does Communicate brings to Genesys Cloud?

A) Directory capabilities, such as advanced search, profiles, and keyword searching.
B) Knowledge base features, such as FAQs and Communities.
C) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D) Call center features such as ACD and scripting.

2. Calling Name and Address can be overridden.

A) False
B) True

3. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Participants automatically placed in the video chat when clicking on the chat room.
B) Other participants must also click on the Open video call icon.
C) All participants must click on the Join button in the video chat view.
D) All participants, except the initiator, must click on the Join button in the chat view.

4. To assign extensions to users, you must first

A) Assign the extension to the user's phone.
B) Create a pool of extensions.
C) Add the extension to the dial plan.
D) Buy the extension number from the carrier.

5. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) SIP phone trunk
B) External trunk
C) Network interface trunk
D) WebRTC phone trunk

Solutions: