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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) SIP
B) Outbound Proxy
C) Gateway
D) WebRTC

2. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Outbound
B) Availability
C) Calling
D) SIP Access Control

3. Which feature is used to share a document of size 1 GB size through chat?

A) Add web links
B) Drag and Drop
C) Attach Button
D) Workspace sharable link

4. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

5. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts are the only people within an organization with access to the Resource Center.
E) Designated Contacts are the only people within the organization who may contact and work with support.

Solutions: