Genesys Cloud Certified Professional - Implementation (GCP-GC-IMP) Free Practice Test

Question 1

You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A. Participants automatically placed in the video chat when clicking on the chat room.

B. Other participants must also click on the Open video call icon.

C. All participants must click on the Join button in the video chat view.

D. All participants, except the initiator, must click on the Join button in the chat view.

Correct Answer: C

Question 2

Calling Name and Address can be overridden.

A. False

B. True

Correct Answer: B

Question 3

You can select multiple files to upload into a workspace in the Documents feature.

A. False

B. True

Correct Answer: B

Question 4

How many categories of routing are there in a Call Route under the Call Routing page?

A. 4

B. 3

C. 5

D. 2

Correct Answer: D

Question 5

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

B. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

C. Designated Contacts provide the first level of support for their organization.

D. Designated Contacts are the only people within an organization with access to the Resource Center.

E. Designated Contacts are the only people within the organization who may contact and work with support.

Correct Answer: B,C,E

Question 6

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A. Reset John's password and let him know the password to log in with.

B. Resend the invite.

C. Tell John to be patient and wait for the email to arrive.

D. Add John to Genesys Cloud again so that a new invitation will be generated.

E. Submit a ticket to Genesys Cloud support.

Correct Answer: B,D

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Genesys Cloud Certified Professional - Implementation (GCP-GC-IMP) Free Practice Test