[Nov 14, 2021] GCP-GC-IMP Ultimate Study Guide -  TestSimulate

Ultimate Guide to Prepare GCP-GC-IMP Certification Exam for GCP-GC in 2021

NEW QUESTION 20
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

• A. SIP Access Control
• B. Availability
• C. Calling
• D. Outbound

Answer: A

 

NEW QUESTION 21
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

• A. Gateway
• B. WebRTC
• C. SIP
• D. Outbound Proxy

Answer: B,C

 

NEW QUESTION 22
Calling Name and Address can be overridden.

• A. True
• B. False

Answer: A

 

NEW QUESTION 23
When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

• A. It should be connected to a different network segment that has access to your company intranet.
• B. It should be connected to a network segment that has outbound access to the public Internet.
• C. It should be connected to the same network segment that the Bridge server is on.

Answer: B

 

NEW QUESTION 24
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

• A. People
• B. Groups
• C. Queues
• D. Workspaces

Answer: D

 

NEW QUESTION 25
Where do you configure the Auto Invite setting to send email invites automatically when users are added?

• A. Admin > Account Settings > Organization Settings
• B. Admin > Account Settings > Organization Settings > Settings
• C. Admin > Account Settings > Organization

Answer: B

 

NEW QUESTION 26
How many types of groups are there by default?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

 

NEW QUESTION 27
What type of trunk would you configure to connect to AudioCodes phones?

• A. Phone trunk
• B. External trunk
• C. Network interface trunk
• D. WebRTC phone trunk

Answer: D

 

NEW QUESTION 28
You can add more than one outbound route to the contact center.

• A. True
• B. False

Answer: A

 

NEW QUESTION 29
Which button would you click to mute yourself when on a call?

• A. Drop-down arrow
• B. Microphone
• C. Dialpad
• D. Vertical bars
• E. Phone with down arrow

Answer: B

 

NEW QUESTION 30
Where should the WAN interface of the Edge appliance connect?

• A. A network segment that is not accessible to the public Internet.
• B. A network segment that has access to your internal LAN.
• C. A network segment connected directly to Customer Care.
• D. A network segment that has outbound access to the public Internet.

Answer: D

Explanation:
Reference:
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NEW QUESTION 31
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

• A. Admin
• B. Activity
• C. Documents
• D. Chat Icon

Answer: A

 

NEW QUESTION 32
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

• A. Reset the user's password.
• B. Rename the user account.
• C. Create a role for former users and add the user to that role.
• D. Set the user to Inactive for 30 days, then delete the user account.

Answer: D

 

NEW QUESTION 33
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

• A. All participants, except the initiator, must click on the Join button in the chat view.
• B. Participants automatically placed in the video chat when clicking on the chat room.
• C. All participants must click on the Join button in the video chat view.
• D. Other participants must also click on the Open video call icon.

Answer: C

 

NEW QUESTION 34
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

• A. Activity
• B. Admin
• C. Documents
• D. Chat Icon

Answer: C

 

NEW QUESTION 35
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

• A. Supervisor
• B. admin
• C. employee
• D. User

Answer: B

 

NEW QUESTION 36
How many categories of routing are there in a Call Route under the Call Routing page?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

 

NEW QUESTION 37
Which architectural approach is used to develop a single application as a suite of small services?

• A. Monolithic Architecture
• B. Single Core Architecture
• C. Genesys Cloud Salesforce Architecture
• D. Microservices Architecture

Answer: D

 

NEW QUESTION 38
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

• A. You must have Admin rights for Genesys Cloud
• B. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
• C. You must know what groups to create for the new location.
• D. You must have images of all the users located at the new location.
• E. You must have the basic profile data for the users at the new location.

Answer: A,B

 

NEW QUESTION 39
What additional functionality does Communicate brings to Genesys Cloud?

• A. Knowledge base features, such as FAQs and Communities.
• B. Call center features such as ACD and scripting.
• C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
• D. Directory capabilities, such as advanced search, profiles, and keyword searching.

Answer: C

 

NEW QUESTION 40
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