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Salesforce Field-Service-Consultant Exam Syllabus Topics:
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NEW QUESTION 62
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using Setup. Manually assign the skills to Service Resources.
- B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,C
NEW QUESTION 63
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the technician and dispatcher role
- B. Create two skills records and assign them to service resources record
- C. Create two service resource and assign them to the employee
- D. Create one service resource and assign the relevant permission set license
Answer: D
NEW QUESTION 64
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose ? answers
- A. Create a new Work Order and Service Appointment.
- B. Reschedule the Service Appointment for the new date.
- C. Create a new Service Appointment on the original Work Order.
- D. Reschedule the Work Order for the new date.
Answer: B,C
NEW QUESTION 65
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers
- A. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- B. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- C. Create a Workflow to close the Milestone when the Wrap Up is complete.
- D. Create custom fields to capture that the Wrap UP Activities have been completed.
- E. Create a Process Builder to close the Milestone when the Wrap Up is complete.
Answer: A,C,D
NEW QUESTION 66
Northern Trail Outfitters wants to suppress their highly engaged email subscribers (multiple opens and clicks for a target campaign) from active display campaigns to reduce overall cost and eliminate unnecessary targeting to the user.
What should be recommended?
- A. Advertising Studio
- B. Google Analytics 360
- C. Mobile Studio
- D. Einstein Engagement Scoring
Answer: D
NEW QUESTION 67
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the time sheet to the work order line item
- B. Relate the time sheet to the service appointment
- C. Relate the timesheet entries to the service appointment
- D. Relate the timesheet entries to the work order line time
Answer: D
NEW QUESTION 68
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
- A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
- B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
- D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
Answer: D
NEW QUESTION 69
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce mobile app
- B. Work Order records cannot be updated on a mobile device
- C. Salesforce Touch
- D. Field service mobile app
Answer: A
NEW QUESTION 70
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
- A. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
- B. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
- C. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
- D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
Answer: B
NEW QUESTION 71
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
Answer: D
NEW QUESTION 72
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
- A. Create one work order and add work order line items based on the price book selected on the work type.
- B. Create one work order for each price book and use work types to assign the price book to work order line item.
- C. Create one work order and override the price on work order line items for products on the preferred price book.
- D. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
Answer: A
NEW QUESTION 73
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Configure an Emergency Policy and use the Emergency Wizard.
- B. Manually flag Service Appointments as "In Jeopardy" due to weather.
- C. Postpone all lower-priority jobs and extend Due Dates.
- D. Configure a new Service Level for immediate assignment.
Answer: A
NEW QUESTION 74
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component
- B. Creating milestones for word orders requires an entitlement for case
- C. Creating entitlement for class and work order must be separated
- D. Creating milestones trackers requires a custom lightning component
Answer: C
NEW QUESTION 75
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the products required related list on the asset object
- B. Add product to the products required related list on the work type object
- C. Add product to the work order products related list on the work type object
- D. Add product to the work order products related list on the asset object
Answer: B
NEW QUESTION 76
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Travel Time per Work Order.
- B. Reduced Absences per Employee.
- C. Reduced Overtime per Work Order.
- D. Reduced Work Orders per Shift.
Answer: A,C
NEW QUESTION 77
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- C. Add each asset to a separate work order. Create a service appointment for each a. work order.
- D. Add each asset to a separate work order line item. Create a service appointment for each line items.
Answer: C,D
NEW QUESTION 78
Northern Trail Outfitters is using a Salesforce entry event in a Journey to send SMS to contacts located in the United States. They notice new SMS contacts are not receiving messages, and the mobile number in the Salesforce Entry Data Extension was missing the country code.
How could they resolve this issue?
- A. Configure the phone field in Salesforce as US locale.
- B. Format the phone field in Salesforce as +l[phonenumber],
- C. Select 'US' as the sending country in SMS activity.
- D. Select 'Normalize Phone Number* in Journey settings.
Answer: B
NEW QUESTION 79
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. A single Milestone can be added to both Case and Work Order Entitlement Processes.
- B. An Entitlement Process must be applied to both Cases and Work Orders.
- C. Milestones for Work Orders can be configured in Setup.
- D. Milestones for Work Orders can be set up from the metadata API.
- E. A new Entitlement Process requires selecting a single Entitlement Process Type.
Answer: A,D,E
NEW QUESTION 80
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
- A. Change the Scheduling Rules.
- B. Decrease Resource Rant Score.
- C. Send an email CSAT survey.
- D. Implement Validation Rules and Signature Capture.
Answer: D
NEW QUESTION 81
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize Field History Tracing on Assets.
- B. Utilize a Work Order related list on Assets.
- C. Utilize custom fields for change tracking on Assets.
- D. Utilize lifecycle Object tracking on Assets.
Answer: A
NEW QUESTION 82
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