[Jan 08, 2024] Field-Service-Consultant Exam Dumps 100% Same Q&A In Your Real Exam

Field-Service-Consultant Test Engine Dumps Training With 165 Questions

NEW QUESTION # 20
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

• A. Match Field
• B. Resource Availability
• C. Required Resource
• D. Extended Match

Answer: A

Explanation:
Explanation
This work rule should be used to assign service resources based on related object records, such as accounts or assets, by matching field values between objects. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_match_field.htm&type=5

NEW QUESTION # 21
A marketer wants to personalize an email with real-time weather information from the Sunny Sky API.
What tool should be used to parse and display the response within the email?

• A. Apex
• B. SSJS
• C. NodeJS
• D. GTL

Answer: C

NEW QUESTION # 22
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

• A. The standard installation date field on asset
• B. A work order related list on asset
• C. A custom installation date field on products consumed
• D. Field history tracking on asset

Answer: A

NEW QUESTION # 23
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

• A. Create a custom Mobile App that syncs articles based on service appointment assignments.
• B. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
• C. Use work types to assign associated articles to work order.
• D. Write a workflow that associates articles to work orders based on a picklist on the work order.

Answer: C

Explanation:
Explanation
Work types can be used to assign associated articles to work orders, which can be accessed offline by technicians using the Field Service Mobile App. The Salesforce Mobile App does not have deep linking to the Field Service Mobile App. Creating a custom Mobile App that syncs articles based on service appointment assignments is not necessary and would require additional development and maintenance. Writing a workflow that associates articles to work orders based on a picklist on the work order is not recommended and would not ensure offline access. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5

NEW QUESTION # 24
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

• A. There are no service resources available with the required skill levels.
• B. The territory of the resources was not included in the global optimization request.
• C. The optimizer uses a scheduling policy different from what is used on the dispatch console.
• D. Global optimization doesn't reschedule appointments that have rule violations.

Answer: A,D

Explanation:
Explanation
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations because it assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level.
Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimization request would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_faq.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.htm&type=5

NEW QUESTION # 25
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

• A. Create two Service Appointments and schedule them to the same Resource.
• B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
• C. Create one Service Appointment and schedule it to two different Resources.
• D. Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Answer: D

NEW QUESTION # 26
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

• A. Service Appointments
• B. Service Territories
• C. Accounts
• D. Service Territory Members

Answer: C

Explanation:
Explanation
This option allows setting operating hours for accounts to specify when service can be performed for customers. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

NEW QUESTION # 27
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

• A. Add additional dates in Date Section of report.
• B. Add additional image to Detail Section of report.
• C. Add additional filed to General Section of report.
• D. Add additional page to End Section of report.
• E. Add additional field to Address Section of report.

Answer: A,C,D

NEW QUESTION # 28
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

• A. Owner of Service Appointment and members of Service Territory
• B. wner of Service Appointment and members of User Territory
• C. Assigned Resources, Owner of Service Appointment and members of Service Territory
• D. Assigned Resources, Qwner of Service Appointment and members of User Territory

Answer: B

NEW QUESTION # 29
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

• A. Modify the user's Profile.
• B. Modify the user record.
• C. Assign a Field Service Mobile License to the user.
• D. Update Public Group membership.

Answer: C

NEW QUESTION # 30
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet this requirement?

• A. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
• B. Add the Related Asset related list to the Asset Page and configure the Product Request object
• C. Add the field history tracking related list to the Asset Page and configure the Product Request object,
• D. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.

Answer: B

Explanation:
Explanation
Assets are records that represent products or equipment that customers have purchased or installed[174].
Related Assets are records that track the relationships between assets such as parent-child or swap[175].
Product Requests are records that track the products or parts that are requested, transferred, or returned for a service appointment[176]. Adding the Related Asset related list to the Asset Page and configuring the Product Request object would allow Universal Containers to track the Asset lifecycle when equipment has been swapped out by creating related asset records for swapped assets and creating product request records for transferring or returning assets[177]. Adding the field history tracking related list to the Asset Page would not track the Asset lifecycle when equipment has been swapped out. Field history tracking is a feature that allows tracking changes to specific fields on an object over time[178]. Configuring the Asset Relationship object would not track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an object that defines the types of relationships between assets such as parent-child or swap[179]. References:
https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_swap.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_assetrelationship.htm

NEW QUESTION # 31
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

• A. FSL Admin Permissions
• B. FSL Dispatcher Permissions
• C. FSL Agent Permissions
• D. FSL Resource Permissions

Answer: B

Explanation:
Explanation
These two permission sets give access to the Crew Management tool, which allows creating and managing crews and crew members. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5

NEW QUESTION # 32
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

• A. With Process Builder
• B. With Work Order Types.
• C. With Entitlement Templates
• D. With Workflows

Answer: A

NEW QUESTION # 33
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

• A. Set the Geolocation Update Frequency field to zero for contractors.
• B. Uncheck the Geocoding field on the Contractor's profile.
• C. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
• D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

Answer: C

Explanation:
Explanation
The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field to zero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings. References:
https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_permissions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_geolocation_tracking_settings.htm&type=5

NEW QUESTION # 34
Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?

• A. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
• B. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
• C. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
• D. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

Answer: A

Explanation:
Explanation
Permission Sets are records that grant users access to specific features or apps such as Salesforce Field Service[214]. Scheduling licenses are records that grant users access to scheduling features such as Dispatcher Console or Optimization[215]. Creating Permission Sets and assigning the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician would allow Universal Containers' Technicians to update their own appointments' status using the Dispatcher console Gantt chart by granting them access to Salesforce Field Service mobile app features such as updating status and granting them access to scheduling features such as viewing Gantt chart[216]. Creating Permission Sets and assigning the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile would not allow Technicians

NEW QUESTION # 35
Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

• A. Create Work Types for use on Work Orders
• B. Train Technicians to use Duplicate Work Order feature.
• C. Launch the Work Order Standardization Wizard.
• D. Create a standard set of Work Order Line Items.

Answer: A

NEW QUESTION # 36
Northern Trail Outfitters recently purchased Marketing Cloud to start running cross-channel campaigns. They are looking for guidance on which value to use as the subscriber key.
Which two options should the consultant recommend?
Choose 2 answers

• A. CRM ID
• B. Loyalty Program Number
• C. Mobile Device ID
• D. Email

Answer: A,B

NEW QUESTION # 37
A customer is using Marketing Cloud Connect but not sending tracking back to Sales Cloud. They want to create a Task on Contact and Lead records for follow up when someone has not opened five emails in a row.
Which activities could be used to fulfill this requirement'

• A. Scheduled Automation, Filter Activity; Data Extension Entry, Contact Activity
• B. API Event Entry, SQL Query Activity, Task Activity
• C. Scheduled Automation, SQL Query Activity; Data Extension Entry, Task Activity
• D. Salesforce Data Entry, SQL Query Activity, Task Activity

Answer: C

NEW QUESTION # 38
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

• A. field sets
• B. page layouts
• C. mini page layouts
• D. visual force page

Answer: A

Explanation:
Explanation
This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. References: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5

NEW QUESTION # 39
......

Field-Service-Consultant Practice Test Pdf Exam Material: https://www.testsimulate.com/Field-Service-Consultant-study-materials.html