Salesforce Certified Field Service Consultant (Field-Service-Consultant) Free Practice Test

Question 1

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A. Add the Resource Skill and remove from the Service Territory once expired.

B. Add the Resource Skill and track certification using reminder.

C. Add the Resource Skill and set the End Date.

D. Add the Resource Skill and create Absence onceexpired.

Correct Answer: C

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Question 2

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A. The Dispatcher Console Appointment list and filter the list to show only desired service appointments

B. The Dispatcher Console Map and filter the list to show onlydesired service appointments

C. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

D. The Preventative Maintenance Gantt and filter the list to show only desired work orders

Correct Answer: A,D

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Question 3

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Drag and drop the Service Appointments to other available Resources and run Optimization.

B. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

C. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

D. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Time sheet entries can be associated to which two objects? Choose 2 answer

A. Work order line item

B. Work order

C. assigned resources

D. Service resource

Correct Answer: A,B

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Question 5

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A. Create Work Types with Work Order Line Items.

B. Create Work Types with Products Required.

C. Create Work Types and Locations.

D. Create Work Types with Products Consumed.

Correct Answer: B

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Question 6

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A. Inventory

B. Products Required

C. Warehouse Locations

D. Mobile Locations

E. Products Consumed

Correct Answer: A,D,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 7

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A. The actions were not added to the Mobile and Lightning Actions section on the page layout.

B. The action was added as part of the Salesforce mobile navigation settings options.

C. The actions were not added to the Classic Publisher Quick Actions section on the page layout.

D. The action type being utilized on the Work Order object is Lightning component.

Correct Answer: A,C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A. Return Order

B. Product Receipt

C. Product Transfer

D. Work Order

Correct Answer: A,B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 9

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. When Service Resources are available for work

B. The Time Slots for Appointment Booking

C. The Maintenance Plan for the Account

D. The Due Date of the Service Appointment

Correct Answer: A,B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

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Salesforce Certified Field Service Consultant (Field-Service-Consultant) Free Practice Test