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NEW QUESTION 11
Which area of the Success Plan is the Renewal Manager responsible?
- A. Solution Renewal
- B. Adoption Barriers Overcome
- C. Success Plan Hypothesis
- D. Barriers Predicted
Answer: D
NEW QUESTION 12
What is the future state goal of licensing at Cisco?
- A. Right to use
- B. Smart License
- C. Standby License
- D. Classic PAK
Answer: B
NEW QUESTION 13
How does Cisco define AT R?
- A. Contracts/subscriptions that are available to renew.
- B. Any customer agreement where attrition has been an issue.
- C. ATR is the sum of RR and iARR, minus the attrition rate.
- D. Contracts/subscriptions that have attrition terms revoked.
Answer: A
NEW QUESTION 14
When renewing a contract with a customer, which action is important?
- A. Propose only the most important part of the solution.
- B. Do not offer any financing solutions.
- C. Start discussions once the contract has expired.
- D. Validate customers business needs.
Answer: A
NEW QUESTION 15
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. view and manage their contracts
- B. download hardware, software and services datasheets
- C. order new services
- D. change Customer Address
- E. set up billing
Answer: A,D
NEW QUESTION 16
Which two factors drive subscription value for customers? (Choose two)
- A. continuous access to innovation
- B. up to date security protection
- C. training access
- D. freeware offers
- E. bundling of software and hardware
Answer: A,B
NEW QUESTION 17
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
- A. Meraki
- B. App Dynamics
- C. Stealth watch
- D. Tetration
Answer: C
NEW QUESTION 18
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services and Professional Services
- B. Support Services, Business Critical Services, Professional Services and Managed Services
- C. Support Services and Business Critical Services
- D. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
Answer: D
NEW QUESTION 19
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?
- A. $1000 and $3000
- B. $3000 and $3000
- C. $1100 and $3300
- D. $1000 and $1000
Answer: A
NEW QUESTION 20
What is the main purpose of CCW-R?
- A. to factor customer ATR, up sell and attrition
- B. to allow customers and partner store new software subscriptions and service contracts from one tool
- C. to allow customers and partners to download renewal data
- D. to capture partner and customer bill ng preferences
Answer: B
NEW QUESTION 21
Which statement is the most accurate description of the Health Index?
- A. an ongoing measurement of customer sentiment
- B. an ongoing measurement of several key customer health indicators
- C. a measurement tool for resolving specific product quality issues and adoption barriers
- D. a tool for service providers to determine what stage of the lifecycle to offering training solutions
Answer: B
NEW QUESTION 22
Which strategy contributes to the successful renewal of service contracts?
- A. Lock in revenue streams through co-termination.
- B. Communicate product performance, pricing, and position.
- C. Offer discounts.
- D. Discount multi-year service agreements.
Answer: B
NEW QUESTION 23
Which statement best summarizes the intended outcome of the Success Plan?
- A. grow incremental annual recurring revenue
- B. generate financial data that indicates a customer's propensity to renew
- C. development of a customer-centric view for achieving value from their portfolio
- D. provide scheduling for resolving customer qual y issues
Answer: B
NEW QUESTION 24
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. billing
- B. deal strategy
- C. quote delivery
- D. proposal build
Answer: C
NEW QUESTION 25
Which is the first step in a solutions-led sales approach?
- A. understand the customer's objectives
- B. examine previous purchases
- C. present quote to customer
- D. identify the latest technology release
Answer: A
NEW QUESTION 26
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