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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) afteryou install Microsoft Windows 2008 Server R2
B) after you install ACCOM
C) after you install the Microsoft SQLServer
D) after you selectACCCM services

2. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) FSXI 3x, Virtual Server 2005 R2
B) VMwareESXI3.x, vSphere
C) CoWare, Xen
D) Virtual Server 2008, vSphere
E) Xen, Hyper-V

3. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) sroot
B) avaya
C) craft
D) admin

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.

5. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Licensing Service
B) Sync Service
C) Functional Service
D) Active Directory Synchronization Service
E) Importer Service
F) Provisioning Service

Solutions: