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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) Microsoft .NET Framework 3.5 Family Updates
B) DCOM service
C) Microsoft C#
D) MS-SQL 2005/Express
E) MSDE 2000

2. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Real Time Calculation Service
B) IPOCCR Data Analyzer Service
C) IPOCCR Physical Wallboard Service
D) IPOCCR Database component
E) IPOCCR Management Service

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

4. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Users need to record their names.
B) Embedded Voicemail code is set.
C) Add names to the system directory.
D) Configure Dial By Name action off Auto Attendant.
E) Updated prompts are needed on the flash card.

5. What does "IMAP support" mean in the IP Office UMS service?

A) I can see/listen to voicemail messages by Web browser.
B) All messages are forwarded to my email account and deleted on my phone.
C) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
D) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
E) I can receive voicemail messages only using MS Outlook.

Solutions: