Avaya Contact Center Control Manager Implementation and Maintenance Exam (3302) Free Practice Test

Question 1

You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A. Nav360 Import Service

B. Schedule Server

C. ProvisioningServer

D. Synchronization Server

Correct Answer: C

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Question 2

You have Installed Avaya Contact Center Control Manager (ACCCM) and you need to synchronize with the Communication Manager (CM) for the first time.
Which statement is true regarding the Synchronizer?

A. Only the initial synchronization will be done from the Synchronizer windows application.

B. The synchronizer can be used for initial data migration only.

C. The Synchronizer can only be used as a sync service that synchronizes information on a daily basis.

D. Only the initial synchronization will be done through the Web interface.

Correct Answer: C

Question 3

You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A. Verify that the user has permission to accessACCCM.

B. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.

C. Verify that the ACCCM applicationis set to use Windows authentication in IIS.

D. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.

Correct Answer: B

Question 4

A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A. Check Export to External Systems at the system parameter level.

B. Enable UDFon eachuser'sprofile.

C. Enable UDFthe system parameterlevel.

D. Check Export to External Systems on the user's profiles.

Correct Answer: C

Question 5

A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A. Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.

B. Verify that the extension owners ACCCM user profile isassignedthe Berlin location.

C. Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.

D. Verify that the extension owners ACCCM role is assigned to the New York location.

Correct Answer: A

Question 6

The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A. Microsoft SQLServer2005EnterpriseEdition

B. Microsoft SQLServer 2005Express Edition

C. Microsoft SQLServer2005StandardEdition

D. Microsoft SQL Server 2008Express, Standard/Enterprise Edition

Correct Answer: D

Question 7

A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A. SQL authentication must be activated for the database.

B. The database can be Microsoft SQL (MSSQL) or Sybase.

C. Windows Database authentication can be used.

D. The database must be MSSQL 2008.

E. MSSQL Express Versions cannot be used.

Correct Answer: A,C

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Avaya Contact Center Control Manager Implementation and Maintenance (3302) Free Practice Test