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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) ASP CGI
B) enable Network DTC access
C) MessageQueuing
D) WebDAV Publishing
E) ActiveServerPages

2. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) authconfig.xml
B) passwdconf.xml
C) nav360config.xml
D) passwd.conf

3. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Inactive Users field to'yes' in the User Parameters.
B) Change the Delete Users field to 'no' in the System Parameters.
C) Change the Inactive Usersfieldto 'yes'in the System Parameters.
D) Change the Delete Users field to 'no' in the User Parameter.

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Check Export to External Systems at the system parameter level.
B) Enable UDFon eachuser'sprofile.
C) Enable UDFthe system parameterlevel.
D) Check Export to External Systems on the user's profiles.

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\accminstaller.log
B) C:\temp\accminstaller.log
C) C:\windows\temp\accminstaller.log
D) C:\install.log

Solutions: