Download WGU : Information-Technology-Management Questions & Answers as PDF & Test Software
Updated: Jun 04, 2026
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WGU Information Technology Management QGC1 Sample Questions:
1. How do small and medium enterprise (SME)-focused enterprise resource planning (ERP) systems help small businesses?
A) They simplify budgets by reducing reporting.
B) They automate growth strategy design.
C) They provide core functions at low cost.
D) They deliver advanced forecasting.
2. A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?
A) Distribution management (DM)
B) Operations management (OM)
C) Supply chain management (SCM)
D) Customer relationship management (CRM)
3. Which customer relationship management (CRM) feature supports efforts to keep existing customers over time?
A) Lead qualification analysis
B) Invoice scheduling
C) Campaign scheduling
D) Experience monitoring
4. Which benefit does a prototype provide to a client?
A) Demonstration of interaction with the interface
B) Blueprint of the entire project
C) Static example of the finished product
D) Detailed instructions for development
5. Which lifecycle stage of ITIL focuses on creating services and procedures?
A) Service design (SD)
B) Service transition (ST)
C) Service strategy (SS)
D) Service operation (SO)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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