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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
B) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

2. In which customer situation would you propose a services contract?

A) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
B) The customer wants to pay upfront for both hardware and services.
C) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
D) The customer uses only HP products.

3. Which statement is true about the current market trends?

A) Onsite workplaces are becoming obsolete.
B) Professional and personal lives are becoming more separate.
C) IT wants greater flexibility to purchase the latest technologies.
D) The workforce has increasing expectations for productivity.

4. How do HP Services help customers save money and simplify processes? (Select two.)

A) They limit unexpected costs.
B) They cover in-warranty devices from non-HP brands.
C) They cover 80% of out-of-warranty repairs.
D) They enable customers to concentrate on core business activities.
E) They provide free delivery.

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