A. get expert supervision while the IT team installs the new devices to ensure it is done correctly

B. optimize the customer's IT resources with expert deployment

C. provide customers with return packaging in case they decide to exchange products

D. achieve global consistency in the installation and setup of devices

E. get installation training to help the customer stay involved in each step of the process

A. An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

B. An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.

C. An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

D. An authorized HP services technician arrives to repair the device onsite on the next business day.

A. The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.

B. The customer wants to pay upfront for both hardware and services.

C. The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.

D. The customer uses only HP products.

A. HP Partner First Portal

B. HP Market Pro

C. HP Cross Sell Solution

D. HP Sales Central