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Nokia SDM Certification - PS NSOP Sample Questions:

1. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
B) he is looking at every attendant in order to check that he/she is still listening to him.
C) he is using a lot of body language.
D) he is giving a hard copy to every attendant after his speech.

2. What is the purpose of a Project Target Agreement for Network Operations?

A) 1) Full or partial agreement between the CT Head and the respective Operations Manager on the cost baseline and the contract terms at the end of the handover process. 2) Ops Mgr's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team
B) 1) Agreement between the Operations Manager and the customer of the operational targets and the contract terms at the start of project execution 2) Formal approval from the customer that the Operations Manager proposed by NSN is considered acceptable from customer's perspective.
C) 1) Agreement between the Operations Manager and his line manager of the targets relevant for Short Term Incentives 2) Operations Manager's confirmation that he is aware of and accepts his incentive relevant objectives.
D) 1) Full or partial agreement between the Bid Manager and the relevant Operations Manager of the cost baseline and the contract terms at the end of the handover process 2) Operations Manager's formal confirmation that all relevant information from the Bid phase was handed over. 3) Release of the Bid team

3. In the Joint Project Governance Model (part of MS Operations Model). Which of the model levels deal with: Agreement Level Management including change management Program
Initiation and follow up Steering operational activity

A) Tactical Management Level.
B) Joint Operational Level.
C) Joint Steering Level.
D) Executive Management Level.

4. If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

A) Manage closely.
B) Monitor.
C) Keep informed.
D) Keep satisfied.

5. What are the key functions for an FM Manager

A) Trouble Ticket Management, SLA & KPI handling, Alarm Monitoring Management
B) SLA & OLA handling, reporting,
C) OLA & KPI handling, Work Order Management, reporting
D) Performance Monitoring and reporting, OLA Management, Work Order handling

Solutions: