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Nokia SDM Certification - CARE Sample Questions:

1. What characterizes good forecasting?

A) The resource estimate is no more than 10% above the actual requirements, to ensure availability.
B) It is done independently by the Controller who then gets the financial parameters exactly right.
C) The estimate for the profit does not fluctuate, unless the business changes.
D) All resources are forecast as one monthly total, to keep the process simple and efficient.

2. Continually measuring and monitoring the actual cost versus the budget is done to:

A) regularize the variances.
B) approve the variances.
C) analyze the reasons for variances.
D) generate reports.

3. What is the purpose of a handover from Sales to Care?

A) It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
B) It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
C) It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.
D) It ensures a smooth and seamless Customer Relationship interface.

4. What is the Assist tool?

A) We don't use this tool in NSN Care.
B) A relational Database.
C) A knowledge management tool.
D) A helpdesk data entry tool.

5. What is an additional possible use of a well made Care Plan?

A) It can be used as a template for NI Project Plan creation.
B) It could substitute the contract in disputes with the customer after the serious outage.
C) It could serve as an induction document, helping to introduce new Care Team Members.
D) It could be used to facilitate financial forecasting and to consolidate price information.

Solutions: