A. Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

B. Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.

C. Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.

D. Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.

A. When the contractor shows a bad performance.

B. Only when the Customer pushes NSN to reduce costs.

C. When there is a change in the scope.

D. Periodically or when Customer asks for price revisions.

A. If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.

B. Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.

C. Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.

D. Define the response plan for the new Risk and apply it.

A. To ensure customer satisfaction.

B. To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.

C. To maintain the profitability of the business case for NSN.

D. To ensure that change management can approve the changes.

A. Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Capacity Management

B. NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; Network Optimization.

C. NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration.

D. Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Network Optimization.

A. Gain Sharing.

B. Risk-Reward.

C. Revenue Sharing.

D. Improvement of end user experiences.

A. Project Governance is setting up a defined communication and SoR structure with all operations internal entities (e.g. CARE, NI). It guarantees the interaction of all internal entities of a project on a regular basis.

B. Project Governance is setting up a defined communication and SoR structure with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business and operational aspects of the project. It guarantees the interaction of all stakeholders of a project on a regular basis.

C. Project Governance is setting up a defined communication and SoR structure between the operations management and the CT team. It guarantees the interaction between these parties of a project on a regular basis.

D. Project Governance is setting up a defined communication and SoR structure between the customer and the CT team. It guarantees the interaction between these parties of a project on a regular basis and the results can influence operations.

A. Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.

B. Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.

C. Set-up a competent organization and ensure people are motivated.

D. Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.

A. $5,000.

B. $10,000.

C. $2,500.

D. $20,000.

A. Tender Project Manager or Transition Manager.

B. Operations Manager.

C. Bid Manager.

D. Operational Delivery Team.

A. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.

B. Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.

C. Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.

D. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.

A. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.

B. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.

C. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.

D. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.