SDM Certification - CARE (SDM_2002001040) Free Practice Test

Question 1

A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?

A. Care SWS preventive services or Active Software Support (ASWS).

B. Software Maintenance.

C. HWS or SWS Life Extender.

D. Spare Part Management.

Correct Answer: A

Question 2

Continually measuring and monitoring the actual cost versus the budget is done to:

A. regularize the variances.

B. approve the variances.

C. analyze the reasons for variances.

D. generate reports.

Correct Answer: C

Question 3

What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)

A. Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.

B. Customer Interaction Teams, Business Unit Technical Support, R&D.

C. Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, R&D.

D. Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, R&D.

Correct Answer: C

Question 4

Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A. HWS Manager.

B. CT Head.

C. Care Program Manager.

D. SWS Manager.

Correct Answer: C

Question 5

What is the MAIN customer relationship activity performed by the Care Program Manager?

A. Acts as primary interface towards the customer for Care-related activities and issues.

B. Acts as deputy for the Account Manager.

C. Acts as primary interface towards the customer for the Project Life Cycle activities and issues.

D. Acts as primary interface towards the customer for all NSN-related activities and issues.

Correct Answer: A

Question 6

What Care SW service should be sold with every new SW sales?

A. Life Extender (LE).

B. Software Maintenance (SWM).

C. Launch Support.

D. SW Change Mass provisioning.

Correct Answer: B

Question 7

What is the content of the Care Plan?

A. NSN contacts and Emergency escalation procedure.

B. Services, schedules, contacts, care procedures, customer installed base.

C. Upgrades and updates schedules.

D. NSN Care contacts, map of power, CT organization chart.

Correct Answer: B

Question 8

Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A. Revenue cannot be recognised.

B. Revenue is recognised based on the expired contract on a monthly basis.

C. CT F&C decides how revenue is recognised.

D. Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.

Correct Answer: A

Question 9

Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A. Multiple roles working in the Care Organization supported by the Care Program Manager.

B. Care Program Coordinator if assigned, otherwise Care Program Manager.

C. The Care Program Manager supported by the CT Head.

D. The Care Program Manager supported by the F&C Controller.

Correct Answer: A

Question 10

Who decides on terminating Care service delivery if the Care Contract has expired?

A. Care Program Manager according to CSDA process.

B. Service Engagement Manager.

C. CT Head according to CSDA process.

D. Service Account Manager.

Correct Answer: C

Welcome to TestSimulate

Nokia SDM Certification - CARE (SDM_2002001040) Free Practice Test