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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

A) Use Issue voucher from the Loyalty Program Member page.
B) Activate the voucher assignment batch.
C) Use the "issue Voucher" flow template.
D) Assign a voucher definition from the customer's Loyalty Program Member.

2. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Sales Cloud
B) Salesforce Marketing Cloud
C) Salesforce Order Management System
D) Salesforce Slack

3. What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?

A) Configure connected app named B2C Loyalty Connector
B) Configure Loyalty Program preferences for B2C Commerce Site
C) Install Loyalty Management for B2C Commerce Package
D) Configure connected app named B2C Commerce Loyalty Connector
E) Add Loyalty Management for Commerce Cartridge

4. Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A) Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
B) Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
C) Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
D) Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.

5. Which two actions should an Administrator execute when a tier is changed manually?

A) Process Transaction Journals batch job
B) Create a scheduled job to perform tier change.
C) Assign Member Tier Benefits Action
D) Process Member Benefit Action

Solutions: