Loyalty Management Accredited Professional (AP-212) Free Practice Test

Question 1

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date

B. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date

C. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

D. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

Correct Answer: D

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Question 2

The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A. Loyalty Tiers

B. Loyalty product Pricing

C. Loyalty Segments

D. Member Rewards and Benefits

Correct Answer: A,D

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Question 3

A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the notification email and a new custom object named "Member TierUpdate_ c" that stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?

A. "Salesforce Data" as the Entry Source, "Contact" object as the data-source

B. "Salesforce Data" as the Entry Source, "Loyalty ProgramMember" object as the datasource

C. "Salesforce Data" as the Entry Source, "LoyaltyMember Tier"

D. "Data-Extension" as the Entry Source, "LoyaltyProgramTier"

Correct Answer: C

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Question 4

A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A. In the Partner Account record, 'Enable Customer User" on the Contact associated

B. Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

C. Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled

D. Using Experience Cloud sharing sets, specify Account as the object of your sharing set

E. For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account

Correct Answer: D,E

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Question 5

An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A. Loyalty Analytics User

B. CRM Analytics User

C. Data pipeline user

D. CLAAnalytics base admin

Correct Answer: A

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Question 6

A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page

A. Assign access by checking CRM Analytics plus user

B. Assign user access to the analytics for Loyalty role.

C. Assign the user the analytics profile for analytics for Loyalty.

D. Assign user access to permission sets for analytics for Loyalty.

Correct Answer: B,D

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Question 7

A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A. Tier Period

B. Non-Qualifying Period

C. Tier Model

D. Fixed Tier Model

E. Qualifying period

Correct Answer: A,C,E

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Question 8

Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?

A. Process zip files full of Loyalty Transactions coming from point-of-sales systems

B. Process large volumes of transactions

C. Load large volumes of external data coming from external systems

D. Tracks the status and health of batch jobs

Correct Answer: B,D

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Question 9

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A. Use existing Experience Cloud components to handle the same design and functionalities.

B. Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

C. Assign the existing Loyalty Member Portal to the new Loyalty Program too.

D. Create new Experience Cloud Components for the new Loyalty Member Portal.

Correct Answer: A,B

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Question 10

A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.

B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.

C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.

D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.

Correct Answer: B,C

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Salesforce Loyalty Management Accredited Professional (AP-212) Free Practice Test