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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. When successful social businesses analyze their social data, what important areas should they search for?

A) Published patents in their industry
B) Trends in evolving topics
C) Past stock prices of their competitors
D) Press releases from associated industries

2. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Distribute printouts of analysts' reports to every person in the room.
B) Have a lengthy technical discussion about each feature and its capabilities.
C) Add personal stories about how you use these social software features successfully in your job.
D) Make sure you are well dressed.

3. Who cares about Social Business at your customer site?

A) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
B) Selling software and services should be your prime concern, not what the customer needs
C) Social Business strategy is not affected by internal requirements.
D) Only IT should control the requirements and specifications for Social Business.

4. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Lotus Symphony
B) IBM Tivoli Manager
C) IBM Lotus Protector
D) IBM Connections

5. What is the best route for 'gaining social trust'?

A) Identify and develop relationships with tippers in your industry.
B) Ask your supplier network to blog about their relationship with you.
C) Strive for the highest number of hits on your Web site.
D) Ask your employees to blog about your company in any of the blogs they participate in.

Solutions: