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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

2. United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A) Access the archiving strategy and determine how storage will be cleared though archiving.
B) Calculate the file and data storage required based on required data volume and file attachment requirements.
C) Analyze an external data storage system for more cost effective data storage
D) Identify the storage needs between data storage and file storage.
E) Analyze the storage usage of the existing legacy system

3. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
C) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

4. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Premise
B) Service Account
C) Place
D) Address

5. Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A) Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
B) Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
C) Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D) Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Solutions: