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Salesforce Process Automation Accredited Professional Sample Questions:

1. What are the three key components of an approval process?

A) Actions
B) Fields
C) Steps
D) Approvers
E) Criteria

2. What are three best practices a business analyst should keep in mind when creating a Flow?

A) Wait until the end of the flow to make changes to the database.
B) Create a draft version of the flow and delete it after the real version has been successfully run at least once.
C) Identify the Salesforce IDs and hardcode them in a process so they can be easily referenced.
D) Provide an error handler.
E) Plan out their flow before they start building.

3. Which three of the following are the key components to build a process in Process Builder?

A) Node
B) Action
C) Timer
D) Criteria Node
E) Scheduler
F) Trigger

4. What are three basic building blocks of Salesforce Flow?

A) Connector
B) Variables
C) Constants
D) Element
E) Resource

5. In which two ways does Salesforce Flow for Service help customer service agents?

A) It allows an agent to open a record and seamlessly resume a customer conversation.
B) It helps an experienced agent show a new agent what to do.
C) It shows a checklist that agents can print.
D) It uses flows and quick actions to walk agents through customer engagement.

Solutions: