Communications Cloud Accredited Professional (AP-203) Free Practice Test

Question 1

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating Assets instead of orders would provide more business Value.

B. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

C. Migrating millions of records will cause Order Management to fail during processing due to large volume

D. Migrating millions of records may reduce query performance due to large data volumes

E. This would require migrating all products sold within last 5 years, including those that are no longer sold.

Correct Answer: C,E

Question 2

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a milestone orchestration item to execute request on the fulfillment system for activation

B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

C. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

D. Implement a callout orchestration item to execute a request on the fulfillment system for activation

Correct Answer: D

Question 3

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

B. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

Correct Answer: A

Question 4

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Customizations using CPQ Hooks

B. Adjustment using Context rules

C. Discounts.

D. Promotions

Correct Answer: B

Question 5

Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.
Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

B. Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

C. Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

D. Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

Correct Answer: C,D

Question 6

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product/service sold is high volume, one time billing event, such as a pay per view

B. The product services sold can undergo future attribute changes

C. The product services sold will have child features added in the future

D. The product Service sold has a recurring charge

E. The Product sold is a device accessory such as phone case

Correct Answer: B,C

Question 7

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

D. Create an orchestration plan and define a scenario for each top product offer

Correct Answer: A,B

Question 8

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What will be the overall cost for migration?

B. What data and from which system will be migrated

C. Who will be the main point of contact for migration

D. What is the quality, structure and frequency of the data migration?

E. What tools and databases will be used to perform the migration

Correct Answer: B,D,E

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Salesforce Communications Cloud Accredited Professional (AP-203) Free Practice Test