Sep-2025 C_THINK1_02 Study Material, Preparation Guide and PDF Download

Free C_THINK1_02 Certification Sample Questions with Online Practice Test

NEW QUESTION # 21
During an interview, you should minimize yes/no questions and instead ask
______________________questions.
Note: There are 1 correct answers to this question.

• A. open-ended.
• B. team on a color code.
• C. defined color per exercise.
• D. per sticky note.

Answer: A

NEW QUESTION # 22
What are general rules in a Design Thinking session? Note; There are 3 correct answers to this question.

• A. Convince, don 't confuse
• B. Defer judgment.
• C. Think user centric
• D. Explain your ideas in a creative way
• E. Fail early, fail often

Answer: C,E

NEW QUESTION # 23
What are techniques for reframing a design challenge? Note: There is 1 correct answer to this question.

• A. Storytelling.
• B. Brainstorming key expressions
• C. Using casual mapping
• D. Using 2-by-2 axis mapping

Answer: B

NEW QUESTION # 24
Design thinking is a human-centered approach.

• A. True
• B. False

Answer: A

NEW QUESTION # 25
After presenting the workshop challenge to the teams, they question whether the challenge is really a challenge and believe that they already know the solution. As a coach, how do you manage this situation?
Note: There is 1 correct answer to this question.

• A. Let them outline their solutions and prioritize the best solution
• B. Skip the scoping exercise and proceed directly to research
• C. Explain the purpose and importance of a deep understanding the problem
• D. Let them outline their solutions and convince them that their solutions do not fit to the challenge.

Answer: C

Explanation:
When teams believe they already know the solution to a challenge, it is crucial to guide them back to the foundational principles of Design Thinking. The focus should be on ensuring a thorough understanding of the problem before jumping to solutions.
* Option A: Let them outline their solutions and prioritize the best solutionThis is incorrect. Allowing the team to immediately outline solutions skips the critical step of deeply understanding the problem.
Premature solutioning can lead to ineffective or incomplete outcomes.
* Option B: Skip the scoping exercise and proceed directly to researchThis is incorrect. Skipping scoping undermines the structured approach of Design Thinking. Scoping ensures that the problem is well- defined and aligned with the overall objectives.
* Option C: Explain the purpose and importance of a deep understanding the problemThis is correct. As a coach, your role is to emphasize the value of empathy and problem exploration. By explaining why understanding the problem deeply is essential, you can help the team refocus on uncovering user needs and pain points before proposing solutions.
* Option D: Let them outline their solutions and convince them that their solutions do not fit to the challenge.This is incorrect. Directly challenging the team's solutions can create resistance and disengagement. Instead, guiding them to revisit the problem ensures a more constructive and collaborative approach.

NEW QUESTION # 26
You are in the post-production phase of a Design Thinking workshop. What content elements would you recommend for a software solution draft? Note: There are 2 correct Answers to this question.

• A. High-level architecture design
• B. Mock-up or click-through simulation
• C. Photos grasping the workshop atmosphere
• D. Research and ideation results

Answer: A,B

NEW QUESTION # 27
What is the aim of a brain dump exercise in the scoping phase? Note: There are 2 correct answers to this question.

• A. To create a common understanding of the challenge.
• B. To identify and prioritize the best ideas
• C. To identify the main personas in the context of the design challenge
• D. To explore different perspectives in the team

Answer: A,D

Explanation:
A brain dump exercise is a valuable tool in the scoping phase of Design Thinking, as it helps teams align and clarify their thoughts about the challenge. Here's why the correct answers are C and D:
* Why this is incorrect:Identifying personas typically occurs during the Empathize phase, after gathering user insights. A brain dump exercise in the scoping phase focuses on clarifying the challenge, not defining personas.

NEW QUESTION # 28
What are key principles that a design team should follow when validating a prototype with users? Note: There are 2 correct answers to this question.

• A. Focus on the positive aspects of your prototype.
• B. Present the prototype factually
• C. Let the prototype do the talking
• D. Be open for new ideas and insights

Answer: C,D

NEW QUESTION # 29
What is the correct approach for storytelling? Note: There is 1 correct answer to this question.

• A. 1. Each team member shares their opinions on the interviewee
  2. Everyone clusters the sticky notes
• B. 1. Each team member filters their interview answers and shares their answers
  2. Everyone votes on the best answer.
• C. 1. Each team member shares their interview findings
  2. The team transforms the findings into persona descriptions.
• D. 1. Each team member shares their notes and other team members capture data points.
  2. Everyone clusters the data points.

Answer: C

Explanation:
Storytelling is a powerful tool in Design Thinking for synthesizing user research and creating shared understanding within the team. The correct approach involves transforming raw data into actionable insights and personas.
* **Option A: 1. Each team member filters their interview answers and shares their answers
* Everyone votes on the best answer.**This is incorrect. Voting on "best answers" is not part of the storytelling process. The focus should be on synthesizing findings, not selecting favorites.
* **Option B: 1. Each team member shares their notes and other team members capture data points.
* Everyone clusters the data points.**This is incorrect. While clustering data points is part of synthesis, it does not fully capture the storytelling process. Storytelling involves transforming findings into narratives or personas.
* **Option C: 1. Each team member shares their opinions on the interviewee
* Everyone clusters the sticky notes.**This is incorrect. Sharing opinions rather than factual findings introduces bias and detracts from the goal of objective storytelling.
* **Option D: 1. Each team member shares their interview findings
* The team transforms the findings into persona descriptions.**This is correct. Storytelling involves sharing detailed findings from interviews and synthesizing them into persona descriptions. Personas help humanize the data and make it actionable for ideation.

NEW QUESTION # 30
A____________________________should not be too narrow, nor should it be too broad.You want to have the freedom to imagine, but you also want to have some boundaries in order to manage the process.
Note: There are 1 correct answers to this question.

• A. design challenge
• B. fill-in-the-blank
• C. Observe
• D. Boundaries

Answer: A

NEW QUESTION # 31
As a Design Thinking coach, what rules of engagement do you need to communicate to participants to ensure that workshops are successful? Note: There are 2 correct Answers to this question.

• A. Evaluate ideas early.
• B. Everyone must participate actively.
• C. Keep divergent perspectives within the design teams to a minimum.
• D. Everyone has a voice.

Answer: B,D

NEW QUESTION # 32
What are key principles when presenting a prototype as a role play? Note: There are 2 correct answers to this question.

• A. Show the most relevant aspects for the business case
• B. Show the impact of your solution for your persona
• C. Show flawless execution to get the idea across.
• D. Show the solution through the user's eyes

Answer: B,D

NEW QUESTION # 33
What is essential for a virtual workshop? Note: There are 2 correct Answers to this question.

• A. Prepared virtual whiteboard/collaboration templates
• B. Conducted a technical check of your equipment
• C. Prepared sticky notes
• D. Unlocked content area in virtual whiteboard

Answer: A,C

NEW QUESTION # 34
What is the goal of the Concept Map technique?

• A. To understand direct and indirect interdependencies between people and concepts
• B. To understand and illustrate daily activities in different departments
• C. To understand overlapping areas between viability, feasibility, and desirability
• D. To understand and capture the interconnection between different lines of business

Answer: A

NEW QUESTION # 35
Which of the following rules apply to the brainstorming technique? Note: There are 2 correct Answers to this question.

• A. Have one conversation at a time
• B. Focus on best ideas
• C. Encourage wild ideas
• D. Use a random selection of ideas

Answer: A,C

NEW QUESTION # 36
An_____________________________is a tool that helps you collate and integrate your interview data in order to discover surprising or unanticipated insights. It also enables you to uncover unmet needs, find the source of any frustrations, discover areas for improvement, explore different perspectives, and question your own assumptions and beliefs.
Note: There are 1 correct answers to this question.

• A. related to the challenge
• B. Any kind of thought
• C. deas and concerns
• D. Empathy map

Answer: D

NEW QUESTION # 37
During the__________________________phase, ideas generated through the ideationprocess are transformed into concrete ideas.
Note: There are 1 correct answers to this question.

• A. Implementation
• B. Multiplication
• C. Remember the Future
• D. Persona

Answer: A

NEW QUESTION # 38
While observations focus on the raw data that you have consciously recorded fromall the things you have heard and seen, an_______________comes later: it is an interesting, nonobvious piece of information derived from interview or observation data that drives opportunities.
Note: There are 1 correct answers to this question.

• A. Exportside
• B. Outside
• C. Flipside
• D. Inside

Answer: D

NEW QUESTION # 39
At the heart ofthe__________________________phase is low-cost experimentation through rapid prototyping, which creates an actual model of the product/service, which is then repeatedly tested for strengths and weaknesses until it leads from the project stage into people's lives.
Note: There are 1 correct answers to this question.

• A. Funky prototyping
• B. Iterate ideation phase
• C. Implementation
• D. Lego-based prototyping

Answer: C

NEW QUESTION # 40
What are important coaching tips for Design Thinking coaches? Note: There are 3 correct answers to this question.

• A. Set the tone.
• B. Infuse positive emotions
• C. Ensure seriousness
• D. Actively participate in content related discussions
• E. Understand the power of group dynamics

Answer: A,B,E

NEW QUESTION # 41
In which areas does SAP Consulting typically use Design Thinking as a problem solving method? Note:
There are 2 correct answers to this question.

• A. Incident management.
• B. Technology opportunity identification
• C. Strategic advisory
• D. Final go-live check

Answer: B,C

Explanation:
SAP Consulting leverages Design Thinking as a problem-solving method in areas where innovation, user- centricity, and strategic thinking are critical. Here's why the correct answers are B and D:
* Strategic advisory (B):Design Thinking is particularly effective in strategic advisory engagements, where SAP consultants help clients envision future-state scenarios, identify opportunities, and develop innovative strategies. SAP emphasizes using Design Thinking to align business goals with user needs.
* Technology opportunity identification (D):Design Thinking is used to explore how emerging technologies can address user pain points and create new value. SAP consultants apply this method to identify technology-driven opportunities that enhance customer experiences and drive digital transformation.
Incorrect Options:
* A. Incident management:Incident management typically involves resolving technical issues and restoring services, which is more aligned with operational processes than Design Thinking.
* C. Final go-live check:The final go-live check focuses on ensuring system readiness and compliance, which is a structured process rather than a creative problem-solving activity.

NEW QUESTION # 42
What is the Design Thinking pattern of the ideation phase? Note: There are 2 correct Answers to this question.

• A. Creating choices
• B. Defining choices
• C. Limiting choices
• D. Making choices

Answer: A

NEW QUESTION # 43
Which phases in a Design Thinking process focus on the problem space? Note: There are 2 correct answers to this question.

• A. 360° research
• B. Implementation
• C. Synthesis.
• D. Ideation

Answer: A,C

Explanation:
The Design Thinking process is divided into phases that focus on either the problem space or the solution space. Here's why the correct answers are B and D:
* Why this is incorrect:Implementation belongs to the solution space, where the focus shifts to executing and scaling the proposed solution. It does not address the problem space.

NEW QUESTION # 44
What is a key goal of the 360° research phase? Note: There is 1 correct answer to this question.

• A. Create empathy with potential users of the designed solution.
• B. Create an exact definition of the problem that needs to be solved.
• C. Make conclusions about the design of the solution
• D. Find out if your first approaches are feasible and viable

Answer: A

NEW QUESTION # 45
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